Tag: Customer Experiences

Modern Media, Unified communications

5 Ways Conversational CX can Positively Impact your Business

January 25, 2024

Via: No Jitter

Customer experiences (CX) are changing faster than ever, with conversational CX evolving how consumers engage with brands. Conversational CX enables natural, real-time communication with customers. It delivers heightened customer support and outreach by utilizing various technologies implemented across channels. These […]

Modern Media, Unified communications

Augmenting Your Contact Center for Next-Gen CX

May 20, 2021

Via: No Jitter

Today’s leading contact center operations are leveraging the robotic workforce not only to make agents more productive, but also to give them a better employee experience by empowering them with the ability to deliver exceptional customer experiences in real-time. According […]


Genesys Announces Partnership with Adobe to Deliver Contextual Customer Experiences

September 1, 2020

Via: Telecom Reseller

JOHANNESBURG, South Africa — September 1, 2020 — Genesys® (, the global leader in cloud customer experience ( and contact center solutions ( announced it is working with Adobe to help organisations break down data siloes between marketing, commerce, sales […]