Tag: CSR

Internet, Modern Media

Closing the rural digital divide with fiber XGS-PON (Reader Forum)

December 9, 2022

Via: RCR Wireless News

There is much effort being put into closing the digital divide around the world. Governments recognize the importance of broadband connectivity for sustaining communities, not to mention the socio-economic benefits that it brings. But even in nations with the most […]

Modern Media, Unified communications

Port Is a Four-Letter Word

September 19, 2022

Via: No Jitter

Local number portability (LNP) has been around since the mid-nineties and is now the mainstay of both wireless and wireline providers. Direct Inward Dialing numbers (DID) are now “owned” by the end user, so to speak. The end user may […]

Networks & Systems

Mastering the Art of a CX Agent

August 18, 2021

Via: No Jitter

In Dave Michels’ recent No Jitter article, I agree that being a contact center agent or a customer service representative (CSR) can be a thankless job. However, I don’t think that changing the agent title or doing away with it […]