December 9, 2022
Via: RCR Wireless NewsThere is much effort being put into closing the digital divide around the world. Governments recognize the importance of broadband connectivity for sustaining communities, not to mention the socio-economic benefits that it brings. But even in nations with the most […]
Modern Media, Unified communications
September 19, 2022
Via: No JitterLocal number portability (LNP) has been around since the mid-nineties and is now the mainstay of both wireless and wireline providers. Direct Inward Dialing numbers (DID) are now “owned” by the end user, so to speak. The end user may […]
August 18, 2021
Via: No JitterIn Dave Michels’ recent No Jitter article, I agree that being a contact center agent or a customer service representative (CSR) can be a thankless job. However, I don’t think that changing the agent title or doing away with it […]
July 11, 2024
July 2, 2024
July 11, 2024
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