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Tag: contact center automation


Modern Media, Unified communications

No Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation Solution

December 1, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: as part of its cloud contact center Harmony update, Operata launches its generative AI-powered Tenor AI; Nureva debuts its […]


Modern Media, Unified communications

Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI

July 17, 2023

Via: No Jitter

Welcome to the second of our Conversations in Collaboration. We began with Cisco’s Lorrissa Horton, who talked about the company’s approach to data security in AI. This month, No Jitter (NJ) spoke with Behshad Behzadi, Vice President of Engineering, Generative […]


Modern Media, Unified communications

Conversational AI: A Fresh Start for the Contact Center

February 22, 2022

Via: No Jitter

Replicant, a conversational AI provider, launched its Thinking Machine voice AI platform in 2019. The Thinking Machine processes complete sentences in real-time, allowing businesses to apply the voice AI platform to various customer-service call flows. With the growing demand for […]


News

Uniphore Acquires Jacada for Contact Center Automation

July 27, 2021

Via: No Jitter

Conversational AI vendor Uniphore today announced the acquisition of Jacada, a well-established process optimization company for contact centers that has recently ventured into the area of low code/no code for contact center automation. It did not disclose financial terms or […]