Tag: communicating

Networks & Systems

AI-Powered Chatbots Are Answering Citizens’ Questions – What Are the Risks?

October 4, 2023

Via: No Jitter

Short codes have become a common way of communicating, either by necessity or by marketing. Think, for example, of the well-publicized 9-1-1 and 9-8-8 emergency numbers that save critical time in urgent situations. Other 3-digit short codes (most notably 2-1-1 […]


Project Managers Can Play a Vital Role in Aligning IT Change Management and Project Management for Better Business Outcomes, Says Info-Tech Research Group

May 5, 2023

Via: PR Newswire

As more organizations leverage digital adoption platforms and facilitate changes in work culture, Info-Tech Research Group advises them integrate change and project management methodologies. However, aligning IT change management with project management can pose significant challenges, requiring IT leaders to […]

Networks & Systems

Human-Centered AI Enables an Empathetic Service Approach

July 20, 2021

Via: No Jitter

We now live in a world where artificial intelligence (AI) understands people’s emotions and sentiments and therefore makes informed and data-driven decisions with the intent of improving customer engagement through personalization. Personalization begins with empathy. To achieve, hyper-personalization enterprises must […]

Modern Media, Unified communications

Poly Phones: When Supply Chain Issues Hit Home

May 10, 2021

Via: No Jitter

Here on No Jitter I’ve previously written about my experience implementing Google Voice at a large, Fortune 500 company. As I noted, Poly is one of Google Cloud’s partners for enterprises needing physical phones, as is the case for my organization. Little […]