Tag: cloud migration

November 28, 2022

The contact center market is undergoing a seismic shift as more enterprises look to move their on-premises contact centers to a public, cloud-hosted environment. Driving this decision is the decreasing lifetime value of customers coined by their demand for more […]

March 17, 2022

Over the past two years, it seems as if we haven’t heard the word “migration” as often as we used to. Migration was the default setting for how an enterprise went from one generation of strategic technology to the next. […]

November 18, 2021

In the communications space, cloud migration begins with telephony. Telephony is so fundamental to how work gets done, and with premises-based phone systems being so reliable for so long, it’s easy to see why IT leaders may resist modernizing telephony […]

September 29, 2021

What comes to mind when you hear the term contact center modernization? I’m guessing it would include: cloud migration, digital transformation, broader integrations, and AI. These are all clear drivers of modernization. But there’s more to it. Modern software development […]

June 29, 2021

With the acceleration of cloud migration and digital channel usage in contact centers worldwide, a new imperative is emerging for companies to capitalize on these shifts and to ensure continued relevancy: providing deeper personalization. Delivering personalized, contextual conversations is not […]

February 3, 2020

Many large enterprises today are moving their collaboration solution from a dedicated in-house infrastructure to a cloud-based solution, such as Microsoft Teams, Cisco Webex, or Zoom. The cloud transition causes changes for users, network teams, video collaboration teams, and IT […]

July 19, 2018

LITTLE ROCK, Ark., July 19, 2018 — Windstream Enterprise (WE), a leading provider of advanced network communications, announced today that it has launched SD-WAN Cloud Connect, a flexible, high-performance way for enterprises to connect all their network locations to their […]