Modern Media, Unified communications
December 4, 2023
Via: No JitterThere has been a lot of talk over the last 6 months about the effect that the sudden rise of Generative AI will have on contact centers. I think there is now a general consensus that this technology will have […]
Modern Media, Unified communications
August 2, 2021
Via: No JitterI recently spoke with a prospective client to get a better understanding of their customer journeys. During the conversation, it became apparent that their agents had become hamstrung by out-of-date technology and processes, coupled with a lack of integration across […]
July 11, 2024
July 2, 2024
July 11, 2024
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