Last week, Zingly.ai emerged from stealth mode with its “Collaborative Customer Experience” (CCX) platform to rethink how businesses deal with customers.
Industry veterans from Avaya, Five9, Glia, and Talkdesk are leading Zingly, whose platform merges generative AI (gen AI), digital interactions, and telephony. The platform is designed for businesses that want to offer personalized services to their customers, which should be almost all companies.
ZINGLY’S TEAM
Zingly was founded in 2021 with the goal of addressing the inefficiencies of traditional contact centers, which are costly and difficult to scale given the common shortage of agents. Contact centers often rely on 800 numbers and interactive voice response (IVR) systems, which need to be updated and more convenient for customers.
