Telecommunication companies (telcos) operate in an increasingly competitive market and must adapt their systems beyond basic connectivity or risk falling behind. Introducing AI and 5G technologies is one way for companies to gain a competitive edge. Remaining relevant requires service providers to
As a tech-native industry, telecommunications has a long history of integrating emerging technologies into its core operations. Over the past decade, AI has made steady inroads, particularly with machine learning and predictive analytics , which are now widely embedded in telecom processes. That
In a move that will greatly improve telecommunications across Australia, Telstra, the nation’s leading network provider, has partnered with SpaceX’s Starlink to bring satellite-to-mobile text messaging services to Australia. The company shared this news on the 3rd of June 2025, following the
The conversation around Open Radio Access Network (Open RAN) is becoming increasingly prominent. A prolonged debate about its feasibility continues as this next-generation radio access technology strives to establish a solid position in the market. For enterprise telecom buyers and B2B network
In a world where businesses are built on the internet, the next generation of digital services (from cloud computing to IoT and AI) demands faster speeds, lower latency , and greater reliability than ever before. At the core of this transformation are telecom providers, or network carriers, that
Your fellow professionals leveraging contact centers increasingly face challenges when routing inbound customer interactions to agents, from accurately matching callers to agents with the right skills/expertise to minimizing transfers that increase abandonment rates. Moreover, the need to integrate
