Editorial

Customer Experience in B2B Telecom: What Enterprises Really Want
Editorial Customer Experience in B2B Telecom: What Enterprises Really Want

Over the past decade, the telecommunications industry has become the nervous system of the digital economy. Enterprises no longer simply buy “connectivity”—they rely on their communications partners to enable remote work, customer interactions, data analytics, and global collaboration. The rise of

Why Neutral Hosts May Hold the Future of Shared Infrastructure
Editorial Why Neutral Hosts May Hold the Future of Shared Infrastructure

Globally, businesses waste $65 billion annually on telecom inefficiencies (redundant infrastructure—duplicated towers, overlapping fibre lines, and underutilised assets) that deliver little added value. Telecommunications companies didn't build networks intending to fragment connectivity or

How Software Solutions Improve Operations in the Telecom Industry
Editorial How Software Solutions Improve Operations in the Telecom Industry

The telecommunications or telecom industry faces numerous limitations, including operational complexities, inventory management challenges, and personalized customer care difficulties. Managers need to address these issues early to retain business success. Enter software applications as enterprise

What Happens After 5G? Inside the New Metrics of Telecom Success
Editorial What Happens After 5G? Inside the New Metrics of Telecom Success

For more than a decade, the telecom industry’s north star has been 5G. Faster speeds. Lower latency. Greater device density. With each G, operators have raced toward the next performance threshold, armed with promises of next-gen connectivity and economic transformation. But as 5G networks approach

Challenges and Service Resilience in Telecommunications
Editorial Challenges and Service Resilience in Telecommunications

Telecommunication companies (telcos) operate in an increasingly competitive market and must adapt their systems beyond basic connectivity or risk falling behind. Introducing AI and 5G technologies is one way for companies to gain a competitive edge. Remaining relevant requires service providers to

Beyond Chatbots: Where AI Truly Delivers Value for Telcos
Editorial Beyond Chatbots: Where AI Truly Delivers Value for Telcos

As a tech-native industry, telecommunications has a long history of integrating emerging technologies into its core operations. Over the past decade, AI has made steady inroads, particularly with machine learning and predictive analytics , which are now widely embedded in telecom processes. That

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