Tag: optimizing


Quality Management: Optimizing the Customer Experience

December 5, 2018

Via: No Jitter

A customer’s main point of contact with an organization is often through a contact center interaction. This means that your agents are the frontline of the company — acting as the face and voice of the organization, interacting with more […]


Researchers discover the key to optimizing information transfer

September 16, 2016


EPFL researchers have come up with a way to optimize information transfer, solving a problem that has confounded researchers for 60 years. Their breakthrough could enhance the quality of our communications, from smartphones to satellite transmissions and data storage. We […]