March 20, 2023
Via: No JitterMaking uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies, staffing, and operational processes absent the necessary data. Take, for example, companies that promote and staff for digital-first interactions with their customers—without feedback about customer preferences or […]
July 13, 2020
Via: No JitterOur IT systems, like much of the modern world, have become increasingly complex and have resulted in different levels of risk. Overlooking key factors or components in these systems can contribute to their failure. It isn’t about knowledge—we know enough […]
July 11, 2024
July 2, 2024
July 11, 2024
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