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Tag: Omnichannel Service

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Zoom Goes All in on CCaaS Market, Releases Omnichannel Service

February 23, 2022

Via: No Jitter

Today, Zoom announced the availability of its omnichannel CCaaS offering, Zoom Contact Center, formerly known as Zoom Video Engagement Center. Revealed at Zoomtopia in fall 2021, the Zoom Video Engagement Center was a customer-care tool that allowed enterprises to connect […]

Tag: Omnichannel Service

Zoom Goes All in on CCaaS Market, Releases Omnichannel Service

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Tag: Omnichannel Service

Zoom Goes All in on CCaaS Market, Releases Omnichannel Service

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Latest Publications

Quanteec to Showcase More Sustainable and Cost-Effective Streaming Solutions for Broadcasters at IBC2024

Conversations in Collaboration: Cresta’s Ping Wu on Giving “Superpowers” to Contact Center Managers

QuickLink StudioPro 4K Video Production Platform to Make its IBC 2024 Debut