Tag: Omnichannel Service


Zoom Goes All in on CCaaS Market, Releases Omnichannel Service

February 23, 2022

Via: No Jitter

Today, Zoom announced the availability of its omnichannel CCaaS offering, Zoom Contact Center, formerly known as Zoom Video Engagement Center. Revealed at Zoomtopia in fall 2021, the Zoom Video Engagement Center was a customer-care tool that allowed enterprises to connect […]