Tag: omnichannel digital engagement

Networks & Systems

Dialpad is on a Multi-Channel CCaaS Journey

October 19, 2021

Via: No Jitter

Today, Dialpad announced it acquired Koopid, an AI-driven platform for omnichannel customer experience (CX). This is the third acquisition Dialpad has made in the last two months that demonstrate how serious the company is about contact center as a service […]