In the latest of our ongoing Telco AI Deep Dive series, Capgemini Americas Principal and NA Lead, AI & Analytics, Ajay Mohan draws on the firm’s own research around generative artificial intelligence (gen AI) to give a snapshot of the internal and customer-facing telco AI use cases operators are considering to bring efficiency to their businesses.
Speaking generally about how enterprises are thinking about this latest technology revolution, Singh said, “Most of these organizations have plans to leverage gen AI in some capacity across their operations…Definitely seeing a lot of interest in what gen AI can do across the business.”
