Swisscom, Switzerland’s leading telecom company, has renewed its strategic alliance with tech giant Ericsson for an additional three years, signaling their ongoing commitment to the evolution of 5G technologies. Central to this partnership is the pursuit of a network that’s not only cutting-edge but also eco-conscious. Taking a pioneering stance, Swisscom aims to power their mobile network with renewable energy sources, setting an eco-friendly precedent in network technology. Their Energy Sustainability Program underscores this intention to minimize energy usage.
Additionally, Swisscom is embracing AI to enhance their network operations by integrating Ericsson’s Intelligent Automation Platform (EIAP). This move is set to modernize and streamline their processes, which could lead to notable improvements in customer experience. The use of automation will likely refine a range of functions, from network upkeep to customer support, thereby bolstering the reliability and accessibility of Swisscom’s infrastructure.
The Future of Customer Experience and Sustainability
Swisscom stays ahead in tech by balancing innovation with user needs, choosing the stability of its existing 5G NSA network over haste in deploying standalone 5G. This customer-centric approach ensures that tech serves real-world usage, rather than chasing market firsts. In tandem with Ericsson, Swisscom also commits to sustainability, a core strategy element. Their network isn’t just cutting-edge; it’s eco-friendly, leveraging renewable energy and prioritizing efficiency to minimize the telecom sector’s carbon footprint. This resonates with eco-aware consumers, casting Swisscom not just as a tech innovator but as a responsible, green-minded provider. Their joint efforts with Ericsson could set standards for merging digital advancements with environmental care, marking Swisscom as a leader in conscientious, customer-focused, and sustainable innovation.
