Boston’s digital landscape has long faced significant disparities, a challenge that has been brought into sharp focus with the recent findings of a digital equity report conducted by the city’s technology agency. The report, which evaluated respondents’ concerns regarding internet service costs and accessibility, revealed that approximately 25% of Boston residents are worried about the affordability of internet services. Although the majority of respondents (85%) reported having home internet access, the rates were notably lower among particular groups such as those receiving government assistance, public housing residents, low-income households, and individuals who were formerly incarcerated. Particularly troubling was that only 78% of public housing and Latino residents had home internet plans.
Addressing Affordability and Connectivity
The report underscored that affordability and connection speed are major concerns for many Boston residents. 24% of internet users were worried about the cost, while 25% experienced frequent low speeds. These issues primarily affect demographic groups facing other barriers to digital inclusion. It also revealed disparities in digital skills, with seniors, veterans, public housing residents, and Latino residents showing the most significant lack of confidence in their digital abilities. Nearly half (47%) of respondents showed interest in free digital skills classes, indicating a critical gap in digital literacy that needs addressing.
Conducted by the MassINC Polling Group, the survey included responses from 1,109 Boston residents. It employed telephone interviews, text-to-web interviewing, and online surveys to pinpoint gaps in internet access, digital devices, and skills. The findings aim to support the creation of a comprehensive citywide digital equity plan, guiding strategic efforts to improve digital equity in Boston.
Mayor Michelle Wu emphasizes the city’s commitment to addressing these issues. Boston’s chief information officer, Santiago Garces, highlights the importance of affordable internet, available devices, and digital skills for activities like job applications, virtual medical care, education, and accessing government services.
This report stresses the need for targeted actions to ensure equitable digital advancement for all Bostonians. The digital equity plan, after further community input, will lead to significant changes. The goal is a future where every resident is digitally empowered, reflecting Boston’s commitment to bridging the digital divide and enhancing digital accessibility and inclusivity.
