As more and more companies recognize the value of having their customer contact solutions ready-to-scale in the cloud, IT managers are ready to adopt new technology and opportunities. Artificial intelligence (AI) and machine learning is changing the way companies deliver service, with CCaaS being
More than half of global private companies are planning to invest in 5G technology in the next three years and the rising star seems to be private networks. As more devices are connected and the 5G ecosystem matures, deployment costs will drop, making the new technology more and more attractive for
The COVID-19 pandemic has shown that connectivity is essential for citizens, businesses, and institutions across the world. These two last years meant rebuilding in a digital environment, as the world became accustomed to a health crisis. The pandemic brought to the world’s attention the importance
Adopting emerging technologies is never an easy task, and it can become even more challenging during a global pandemic. With concerns about new variants of the virus still around, and numerous effects of the healthcare crisis disrupting the global economy, concern is now on the rise in different
Over the last 15-20 years, mobile technology has had an incredible impact on society and businesses, beyond what anyone could have imagined. The fifth generation of mobile networking technology (5G) is now the star of the show, and the buzz has trickled into every other market. Businesses are
After just five years of commercial deployment, 5G adoption has been much faster than companies expected, especially in terms of subscriber base, network coverage, and the large number of 5G handsets on the market. In the next phase of 5G growth, there are some areas of opportunity, like XR
