Diane Maisey

Diane Maisey

Telecommunications Specialist
Diane Maisey is a Telecommunications expert, with an interest in networking technology. Industry professionals looking to learn about network optimization strategies, capacity planning, and quality of service enhancements refer to her work. She offers practical advice to telecom operators and network engineers seeking to improve performance and reliability.
Enhancing Customer Engagement: The Transformative Impact of Experience Orchestration
Editorial Enhancing Customer Engagement: The Transformative Impact of Experience Orchestration

Customer experience has witnessed a remarkable transformation in recent years, surpassing the limitations of traditional strategies. The era of generic, one-size-fits-all approaches is long gone, making way for a new paradigm in which personalization takes center stage. In fact, compelling data

Open Radio Access Network Is Set to Transform the Mobile Industry
Editorial Open Radio Access Network Is Set to Transform the Mobile Industry

Open Radio Access Network (O-RAN) is transforming the telecommunications industry by introducing a new and innovative approach to the design and deployment of radio access networks (RANs). It represents a significant shift from proprietary systems controlled by a single vendor, and the traditional

A Guide to SMTP (Simple Mail Transfer Protocol): What is It, How Does It Work, and How to Set It Up
Editorial A Guide to SMTP (Simple Mail Transfer Protocol): What is It, How Does It Work, and How to Set It Up

With more than 300 billion emails exchanged daily between Internet users, email is one of the most widely used methods of communication for individuals and businesses alike. But have you ever wondered what happens after you click the “send” button? How does your message reach the recipient? Your ema

5G Deployment: Addressing Security Challenges Through Standardization
Editorial 5G Deployment: Addressing Security Challenges Through Standardization

As mobile network operators (MNOs) around the world deploy 5G, communications networks will face new threats and security challenges. Standardization of 5G security is important and provides an opportunity for stakeholders to create a common language of risk management communication to support

Common Myths About NVMe Storage in the Telecommunications Industry
Editorial Common Myths About NVMe Storage in the Telecommunications Industry

As prices drop and SSD adoption grows, companies are beginning to show increasing interest in Non-Volatile Memory Express (NVMe) technology. However, the NVMe topic is surrounded by multiple misconceptions. Companies usually associate technological novelties with a restricted level of

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Why Passive Optical Networks Could Be a Game-Changer for Many Businesses
Editorial Why Passive Optical Networks Could Be a Game-Changer for Many Businesses

The popularity of the Internet of Things (IoT) and the convergence of voice and data networks are putting a great strain on classic copper-based Ethernet networks in terms of bandwidth. The networking journey always involves change, and the Passive Optical Network is a new way to structure a

More Than Half of Global Companies Want to Invest in 5G Technology in the Next Three Years
Editorial More Than Half of Global Companies Want to Invest in 5G Technology in the Next Three Years

More than half of global private companies are planning to invest in 5G technology in the next three years and the rising star seems to be private networks. As more devices are connected and the 5G ecosystem matures, deployment costs will drop, making the new technology more and more attractive for

How and Why Is Russia Trying to Cut Itself from Global Internet
Editorial How and Why Is Russia Trying to Cut Itself from Global Internet

One piece of news that went almost unnoticed recently is that Russia is taking a major step in cyberwar preparations, successfully testing RuNet, the Russian Sovereign Internet, by disconnecting from the global internet. In June and July, Russia successfully tested its disconnection from the World

Key Challenges Delaying Widespread Adoption of Open RAN
Editorial Key Challenges Delaying Widespread Adoption of Open RAN

Recently, Open RAN developers have taken various actions to demonstrate the feasibility and accelerated progress of open and unbundled mobile network specifications. The race to Open RAN will be a marathon, not a sprint, as the architecture is yet to undergo its most dramatic changes:

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