Diane Maisey

A ringing phone that goes unanswered represents far more than a simple communication failure; it is a critical moment where customer trust can be irrevocably broken and valuable revenue can slip through the cracks. In an increasingly competitive business landscape, organizations can no longer

The challenge of bridging the digital divide in rural America presents a unique paradox for Internet Service Providers: success itself can become the biggest obstacle. As providers secure funding and race to connect underserved communities, the sudden influx of thousands of new subscribers and the

The United Kingdom government has officially unveiled a landmark legislative and regulatory initiative designed to fundamentally reshape the digital landscape for young people by introducing some of the world's most stringent online child safety rules. This far-reaching plan puts social media

A high-stakes regulatory showdown has erupted over the future of rural internet access, placing a technology giant in direct opposition to the federal agency tasked with executing one of America's most ambitious infrastructure projects. The conflict between SpaceX and the National

The Dawn of a New Connectivity Paradigm The global telecommunications sector is at a pivotal juncture, transitioning from the theoretical promise of next-generation connectivity to its tangible, real-world application. The initial frenzy surrounding 5G is now giving way to a more mature and

In an increasingly interconnected world where digital infrastructures span from on-premise IT servers to industrial OT systems and vast cloud environments, the sheer complexity of the modern attack surface has rendered traditional security audits almost obsolete before they are even completed. The

Deep within the architecture of many modern corporate networks lurks a legacy authentication protocol that, despite being officially superseded over two decades ago, continues to provide a reliable entry point for sophisticated attackers. This protocol, NT LAN Manager (NTLM), operates like a hidden

The humble utility pole, a fixture of the American landscape, has unexpectedly become a central battleground in the national race to deliver high-speed internet to every household. While often overlooked, these wooden sentinels are critical infrastructure, and disputes over their use can stall

A nationwide shortage of chicken wings, sparked by a mobile carrier's weekly customer promotion, offers a surprisingly insightful glimpse into the tectonic shifts reshaping the multi-billion-dollar telecommunications industry. This single event encapsulates a strategic evolution at T-Mobile, where

A Political Endorsement Tilts the Scales in Media Consolidation A high-stakes, multi-billion dollar media merger between broadcasting giants Nexstar and Tegna has been supercharged by an unexpected political intervention from former President Donald Trump. In a move that reframes the regulatory