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Tag: Technology Innovation


Modern Media, Unified communications

Contact Center Knowledge Management: How to Select Vendors

October 18, 2022

Via: No Jitter

Knowledge management (KM) is the brain behind contact center customer service, without which customer service will be clueless. While KM has been around for a while, it’s experiencing a resurgence due to technology innovation, the evolution of best practices for […]


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Matrox Celebrates 45 Years of Technology Innovation

October 29, 2021

Via: Broadcast Beat

This year, Matrox® proudly celebrates its 45th anniversary. Innovation has been central to the brand’s identity since its inception, and continual evolution has propelled Matrox through decades of technological and industry change. Its two divisions—Matrox Imaging and Matrox Video—enjoy a […]