Tag: Pandemic

May 5, 2023

Digital is the new normal for a variety of industries, and the Gaming & Hospitality industry is no exception. COVID-19 was the volatile breaking point that forced change in the industry on an IT, business, and customer level, but many […]

December 5, 2022

One of the biggest byproducts of the global pandemic is its impact on accelerating the digital transformation process. In just a few years, data digitization, often referred to as digital transformation, has profoundly changed the shape of digital business in […]

November 28, 2022

Since the COVID-19 pandemic, it is undeniable that isolation and the rise of remote working have completely changed the way that we work. Even now, as life returns to normal, many employers still see the benefit of remote working to […]

November 14, 2022

Your organization, if it’s like most, has been fighting what feels like a losing battle to hold onto employees—a battle that’s intensified during the COVID-19 pandemic. To help you reverse the tide, [24]7.ai commissioned Opus Research to explore the topic […]

August 17, 2022

The COVID-19 pandemic has permanently changed so many things in our lives. One of the areas of business impacted the most is the contact center. Five9’s 2022 Customer Service Index, a survey conducted in partnership with Zogby Analytics, lays out […]

June 16, 2022

According to analyst firm CCS Insight, global 5G connections will reach 1.2 billion in 2022, despite the “turbulent” last few years. Analysts cite widespread availability of 5G-capable smartphones, refined operator strategies and the initiation of delayed network launches as the […]

April 18, 2022

Sustainability has been a major societal topic for years, but the pandemic thrust it into the business world. The “Great Reset” that we have been experiencing over the past two years has caused every person, city, country, and company to […]

March 25, 2022

Together with enhancements aimed at existing use cases such as mobile broadband, industrial automation and vehicle-to-everything, 3GPP Release 17 introduces support for new ones including public safety, non-terrestrial networks and non-public networks. In December 2020, the plenary meetings of the […]

March 22, 2022

Hybrid work is the topic of the moment. From some of the world’s largest corporations like Microsoft to small businesses, everyone is talking about it and figuring out ways to make it prevail. Industry analysts and observers see hybrid work […]

March 15, 2022

The Motion Picture Sound Editors tonight presented the 69th Annual MPSE Golden Reel Awards at a fully-virtual, international ceremony. Golden Reel Awards recognizing outstanding achievement in sound editing were presented in 17 categories encompassing feature films, long-form and short-form television, […]

March 7, 2022

Long defined by elaborate sets and busy craft service tables, Hollywood film and video production has gone virtual over the past two years, fueled by pandemic concerns, the need to accelerate delayed production, and the insatiable consumer demand for new […]

January 25, 2022

The COVID-19 pandemic has impacted most business operations as organizations shifted to work-from-home environments. Nearly two years later, organizations continue to offer a more flexible work setup for employees, and multi-cloud is the model they’re using to support it. Multi-cloud […]

December 20, 2021

As the pandemic wears on, the term “contact center” is becoming increasingly anachronistic. Touchless has replaced in-person, and the only “contact” people want to have these days is contact tracing. When it comes to “center,” there’s no such thing as […]

December 8, 2021

One question dominated the work-during-a-pandemic discourse: When and how will employees return to the office? Many enterprise leaders and workplace strategists saw hybrid work as the way forward, splitting time between in-person and remote work modalities in the hope of […]

December 3, 2021

If you’re a communications/collaboration specialist working in enterprise IT, your technology challenges — considerable as they are at this moment in time — are almost being outpaced by the problems brought to you by macro issues like the chip shortage, […]

November 18, 2021

In the communications space, cloud migration begins with telephony. Telephony is so fundamental to how work gets done, and with premises-based phone systems being so reliable for so long, it’s easy to see why IT leaders may resist modernizing telephony […]

November 11, 2021

CHG Healthcare is a recruitment and staffing agency headquartered in Salt Lake City, Utah, with offices around the country. The company is known for providing permanent and locum tenens (temporary fulfillment) services for physicians, physician assistants, nurses, nurse practitioners, therapists, […]

November 5, 2021

One of the most striking moves any enterprise made during the pandemic was REI’s decision to sell off a brand-new headquarters campus that had been scheduled to open in mid-2020. What was particularly bold was that the decision to sell […]

October 26, 2021

This week, Cisco is holding its virtual WebexOne 2021 event. Although the company has had a consistent set of features over the past 18 months, it used this event to unveil several new Webex Suite innovations. While Cisco was caught […]

October 13, 2021

At Enterprise Connect last month, Anand Eswaran, president and COO of RingCentral, highlighted five defining factors that RingCentral sees as crucial for the future of work. And at its virtual user and partner event, RingCentral Connect, Eswaran carried this message […]