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Tag: LLMs


Networks & Systems

What is OpenAI? AI Features, Benefits & More

July 1, 2024

Via: No Jitter

This article provides an overview of OpenAI and its significance in the current landscape of the rapidly changing world of generative AI. OVERVIEW OF OPENAI AND ITS SIGNIFICANCE OpenAI began as the OpenAI Nonprofit (a 501c3) in late 2015 with […]


Internet, Modern Media

IBM and Red Hat eye ‘community-driven’ gen AI for Industry 4.0

June 20, 2024

Via: RCR Wireless News

IBM’s research and development (R&D) unit has issued an interesting blog about domain-specific generative AI (gen AI) for Industry 4.0, which talks about how developers can convene around a “community-driven approach” to language model development. It has introduced a new […]


Modern Media, Unified communications

AI-Generated Transcription Still Requires Human Oversight

January 5, 2024

Via: No Jitter

To streamline meeting experiences, generative AI-powered solutions are emerging as embedded applications within meeting and conference call solutions, with the aim of bolstering user productivity. The incorporation of GenAI into meeting solutions introduces various functionalities aimed at optimizing the meeting […]


Networks & Systems

2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI

December 21, 2023

Via: No Jitter

As 2023 rolled along, and the generative AI announcements began to accumulate, the wind picked up and drove vendors toward the necessary discussion about the data on which the models were trained, how the models were trained, what biases may […]


Modern Media, Unified communications

Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023

December 19, 2023

Via: No Jitter

As part of our coverage of the year that was, 2023 edition, we asked Mila D’Antonio of Omdia to provide her thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. One of the […]


Modern Media, Unified communications

A Nuanced View of Generative AI

December 15, 2023

Via: No Jitter

As an antidote to the hype around Generative AI (GenAI), I highly recommend a couple of articles that posted last week on No Jitter. These are not contrarian takes, but rather, both supply some much-needed context that will help you […]


Modern Media, Unified communications

Generative AI Not Likely to Increase Customer Satisfaction

December 7, 2023

Via: No Jitter

There’s a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There’s a lot of things that will change regarding customer service, including […]


Modern Media, Unified communications

How AI Will Take Calls Away from the Call Center

November 22, 2023

Via: No Jitter

Suppose we had a call center that nobody called? For well over a decade, companies have been trying to make that happen, first with those annoying “listen to the following menu because the options have changed” prompts, and then moving […]


Networks & Systems

Can Users Keep Up with Generative AI?

September 1, 2023

Via: No Jitter

I’ve talked to quite a few enterprise IT folks who have a healthy skepticism about generative AI, at least in the near term. I don’t think they question that the technology has the potential to be transformative; they are just […]


Modern Media, Unified communications

Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center

August 15, 2023

Via: No Jitter

No Jitter (NJ): You integrated ChatGPT into your SmartAgent solution. Could you start with some background on IntelePeer and then move into why that integration is significant? Frank Fawzi: So, we’ve been in business for over 20 years, rapidly growing […]


Modern Media, Unified communications

Generative AI Already Embedded in Contact Centers

August 14, 2023

Via: No Jitter

In all my decades covering technology, I haven’t seen one catch on with the speed of generative AI. Already, 27.3% of companies are using the technology for their customer-related activities, with another 47.2% planning to do so this year, according […]


Networks & Systems

Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases

June 29, 2023

Via: No Jitter

You’ve surely heard that generative AI is revolutionizing how we live and work. You’ve also surely heard that it’s making incredible, inexplicable errors that the AI community calls “hallucinations.” Surely, you might think, this is all hype because both these […]