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Tag: KM


Modern Media, Unified communications

Contact Center Knowledge Management: How to Select Vendors

October 18, 2022

Via: No Jitter

Knowledge management (KM) is the brain behind contact center customer service, without which customer service will be clueless. While KM has been around for a while, it’s experiencing a resurgence due to technology innovation, the evolution of best practices for […]


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NICE Acquires MindTouch for Smarter Digital Self-Service

April 20, 2021

Via: No Jitter

It has been seven months since I wrote on No Jitter about NICE and it’s CCaaS platform, CXone. Behind the scenes, however, a lot has been going on. Starting today, like the Broadway rock musical, NICE is having a spring […]