Tag: Jacada

Networks & Systems

Uniphore Unifies AI and RPA to Address Contact Center Inflection Point

January 10, 2022

Via: No Jitter

Conversational AI provider Uniphore had an eventful 2021. It acquired Jacada, a contact center automation provider, updated its product portfolio to address customer and agent experience with U-Assist Assurance, and joined Cisco’s partner program. No Jitter recently spoke with CEO […]


Uniphore Acquires Jacada for Contact Center Automation

July 27, 2021

Via: No Jitter

Conversational AI vendor Uniphore today announced the acquisition of Jacada, a well-established process optimization company for contact centers that has recently ventured into the area of low code/no code for contact center automation. It did not disclose financial terms or […]