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Tag: IVR


Modern Media, Unified communications

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

February 22, 2024

Via: No Jitter

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]


Modern Media, Unified communications

No Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon Bedrock, and ServiceNow Adds New Gen-AI-powered Tools.

July 28, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights another round of generative AI-related news from ASAPP’s launch of GenerativeAgent which provides interactive voice response (IVR) […]


Networks & Systems

No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm

April 7, 2022

Via: No Jitter

Welcome to the latest edition of the No Jitter Roll. In this edition, we recap Crestron’s new software aimed at on-premises automation and administration of room configurations, plus we check out Cyara’s new chatbot buy. Crestron Debuts Room Control Software […]


Modern Media, Unified communications

Contact Centers Show AI’s Practical Uses

December 17, 2021

Via: No Jitter

For all the talk about how AI will revolutionize the contact center/customer experience, we’re starting to see that its real value — at least at this stage of the game — isn’t so much about replacing agents or even processes. […]


Modern Media, Unified communications

Come Together on Technology Convergence

June 29, 2021

Via: No Jitter

Convergence can be a great thing. For instance, grapes and sugar converge to make wine, chocolate and peanut butter converge to make Reese’s Peanut Butter Cups, and John, Paul, George, and Ringo “came together” (or converged) to create the Beatles. […]


Modern Media, Unified communications

Deliver Consistent Experience Across Your Digital Channels

June 14, 2021

Via: No Jitter

We’re all consumers, and it’s safe to say most of us enjoy the speed and convenience of communicating with businesses through their digital channels. That makes sense, given we text our family and friends, and use the chat feature within […]


News

Q&A: Evaluating Telecom Options in Microsoft Teams

June 1, 2021

Via: No Jitter

Enterprise Connect and No Jitter recently presented a webinar, sponsored by Bandwidth, entitled “30-Minute Tutorial: Evaluating Telecom Options in Microsoft Teams.” As is usually the case with webinars about Teams, we received many more questions than we could answer in […]


Modern Media, Unified communications

Want the Best IVR? Read These 5 Tips.

August 25, 2020

Via: Telecom Reseller

If your company has an IVR system (an automated entity which answers the call and sorts callers into “departments”), chances are good that it might be the very first impression of your business for many of your customers or clients. […]


News

The False Imperative of Customer Service Automation

June 8, 2020

Via: Telecom Reseller

Automation has become the Holy Grail of the customer experience domain in contact centers. Since the rise of Interactive Voice Response (IVR) systems in the mid-1980s through to today’s chatbots, the promise of automation has always been the same: keep […]


News

IVR Technology Group Adds to Business Development Team

August 1, 2018

Via: Telecom Reseller

IVR Technology Group, a leader in multichannel business communications, is pleased to announce that Joshua Parrish has joined the team as a Business Development Manager to further develop IVR Tech Group’s growing portfolio of regional and national accounts. Before joining […]