Tag: IVA

Modern Media, Unified communications

Five9 Brushes Up on AI in CCaaS Platform

July 16, 2021

Via: No Jitter

Cloud contact center provider Five9 this week announced that it has revamped its intelligent virtual agent (IVA) development platform, added pre-built IVA applications for the health vertical, and tapped partners for integration of voice biometrics, real-time speech analytics, and agent […]