Tag: interactive voice response

Modern Media, Unified communications

Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry

June 13, 2024

Via: No Jitter

Last week, emerged from stealth mode with its “Collaborative Customer Experience” (CCX) platform to rethink how businesses deal with customers. Industry veterans from Avaya, Five9, Glia, and Talkdesk are leading Zingly, whose platform merges generative AI (gen AI), digital […]

Modern Media, Unified communications

Twilio Signal 2022: Product News Recap

November 3, 2022

Via: No Jitter

According to Jeff Lawson, Twilio CEO and co-founder, chief information officers (CIOs) have begun to change their minds about customer engagement. Where once CIOs used to focus on creating great customer experiences, they’re now figuring out how to make more […]


Choosing the Best CCaaS in 2022

March 30, 2022

Via: Natalie Dunn

As more and more companies recognize the value of having their customer contact solutions ready-to-scale in the cloud, IT managers are ready to adopt new technology and opportunities. Artificial intelligence (AI) and machine learning is changing the way companies deliver […]

Modern Media, Unified communications

Designing IVRs to Optimize, Automate and Scale CX

November 10, 2021

Via: No Jitter

Businesses everywhere are constantly trying to transform their customer experience (CX) and improve user engagement which measures whether users find value in a product or service. However, modernizing your contact center is one of the most crucial yet challenging efforts […]

Modern Media, Unified communications

Future-Proof Your Communication Platform

October 26, 2021

Via: No Jitter

Business phone systems are critical for ensuring effective communication, both internally and externally, in any organization. But when it comes to maintaining and upgrading these systems, there’s a lot of apprehension for IT leaders. Why is this the case? There […]