Tag: intelligent virtual assistants

Networks & Systems

Understanding the Role of Generative AI in Modernizing Customer Experience

May 31, 2023

Via: No Jitter

Generative artificial intelligence (AI) is revolutionizing many aspects of business operations, particularly in customer service. The use of bots to handle high-frequency, low-complexity tasks is well-established. Generative AI is impacting the role of customer service agents, challenging the belief that […]