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Tag: IntelePeer


Modern Media, Unified communications

Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center

August 15, 2023

Via: No Jitter

No Jitter (NJ): You integrated ChatGPT into your SmartAgent solution. Could you start with some background on IntelePeer and then move into why that integration is significant? Frank Fawzi: So, we’ve been in business for over 20 years, rapidly growing […]


News

No Jitter Roll: Microsoft Ignite Revelations, Teams Room Solutions

November 5, 2021

Via: No Jitter

This week, we share a slew of announcements from Microsoft Ignite 2021, Poly updates its Microsoft Teams Rooms solutions, and 8×8 reveals enhancements for its experience as a service (XCaaS) platform. IntelePeer introduces an all-in-one monitoring, registration and remediation system […]


News

No Jitter Roll: Teams Voice Services, Contact Center Offerings

June 18, 2021

Via: No Jitter

This week we bring you news on enhancements to a pair of Microsoft Teams voice services, a team collaboration platform, and contact center announcements around industry-specific services, AI capabilities, and a workforce management integration. Dialpad, IntelePeer Join Direct Routing Roster […]


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No Jitter Roll: AI Routing in the Contact Center, Voice Analytics

May 28, 2021

Via: No Jitter

This week we share announcements around intelligent contact center routing, voice analytics tools, a secure access service edge (SASE) and Google Cloud integration, a personalized videoconferencing kit, and CPaaS funding. Nice Aims to Hyper-Personalize Customer Engagement Enterprise software provider Nice […]


Modern Media, Unified communications

Taking the Pain Out of Vaccination Process

March 2, 2021

Via: No Jitter

The COVID-19 vaccination process is offering much peace of mind about the pandemic, but many people have reported frustration over busy signals, poor customer service, and scheduling mistakes as they seek answers about eligibility, available locations, and appointment booking. Since […]


News

No Jitter Roll: Video E2EE; Desktop Device Updates

November 6, 2020

Via: No Jitter

In this week’s No Jitter Roll we share updates around video end-to-end encryption (E2EE), desktop devices, AV and UC control panels, CPaaS platforms, and SD-WAN integrations. Zoom E2EE Arrives for Meetings Zoom last week announced availability of E2EE for meetings […]