Tag: information

Networks & Systems

Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases

June 29, 2023

Via: No Jitter

You’ve surely heard that generative AI is revolutionizing how we live and work. You’ve also surely heard that it’s making incredible, inexplicable errors that the AI community calls “hallucinations.” Surely, you might think, this is all hype because both these […]

Networks & Systems

Reinventing Communications: Information Processing Work

May 18, 2021

Via: No Jitter

Continuing our assessment of enterprise communications requirements, we have now reached the fourth usage profile: information processing. Previously, I’ve examined field sales and services roles, production roles, and retail customer-facing roles showing how those usage profiles are usually best served […]


CCPA will Impact your Contact Center

August 3, 2020

Via: Telecom Reseller

Starting in May 2018, companies that stored, processed, distributed, or sold European Union (EU) citizen data were covered by the General Data Protection regulations (GDPR). Those businesses that did not interact with EU citizens were exempt. If you do business domestically, […]


Risk aversion impedes innovation in information technology

March 15, 2017


Smartphones and tablets come from Asia and the USA, German and European industry is far behind. The causes are dealt with by a study of KIT published in the journal Telecommunications Policy. According to this study, risk aversion made the […]