Tag: Digital Customer Engagement

Modern Media, Unified communications

Digital Customer Engagement Isn’t Slowing Down: What’s Driving It?

April 28, 2022

Via: No Jitter

Earlier this month, Twilio, a cloud communications provider, published research from its third annual State of Customer Engagement Report. The annual report highlights the challenges business-to-consumer (B2C) enterprises face regarding consumer loyalty, trust, and digital fatigue. Twilio relied on three […]


Genesys DX: Driving Digital Customer Engagement

June 23, 2021

Via: No Jitter

Genesys today announced the availability of Genesys DX, a standalone digital customer engagement offering, at the company’s annual Xperience user event. Genesys DX unifies the company’s customer experience (CX) expertise and Genesys AI—including predictive engagement from its Altocloud acquisition—to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition which closed in […]