Modern Media, Unified communications
April 28, 2022
Via: No JitterEarlier this month, Twilio, a cloud communications provider, published research from its third annual State of Customer Engagement Report. The annual report highlights the challenges business-to-consumer (B2C) enterprises face regarding consumer loyalty, trust, and digital fatigue. Twilio relied on three […]
June 23, 2021
Via: No JitterGenesys today announced the availability of Genesys DX, a standalone digital customer engagement offering, at the company’s annual Xperience user event. Genesys DX unifies the company’s customer experience (CX) expertise and Genesys AI—including predictive engagement from its Altocloud acquisition—to enhance the conversational AI and dynamic knowledge base capabilities from the Bold360 acquisition which closed in […]
April 12, 2024
Copyright © 2024. All rights reserved
