Tag: device

Modern Media, Unified communications

Contact Center Modernization: 5 CX Trends for 2021

November 17, 2020

Via: No Jitter

In my last article, I touched on how Millennial and Generation Z technology and communication preferences require customer service to move beyond omnichannel. And that’s just what we need to do to catch up to modern consumer behavior and expectations. […]

Internet, Modern Media

Microsoft Calls on Comms APIs

September 23, 2020

Via: No Jitter

“It’s all about dev velocity.” You could apply this statement to just about any business project in today’s fiercely competitive digital world, but these words came straight from the mouth of Microsoft CEO Satya Nadella during his virtual kickoff address […]