Tag: data collection

November 8, 2023

With only 25% of business leaders and 13% of consumers fully trusting generative AI, the Biden Administration’s Executive Order governing the development and use of AI may appear to be a welcome development. However, according to Metrigy’s Customer Experience Optimization […]

January 3, 2023

As federal regulators continue their efforts to better quantify where broadband is available and where it is not, the second window for data collection of where network operators are offering broadband services opens today. The Federal Communications Commission is urging […]

May 2, 2022

To me, one of the great takeaways from Enterprise Connect 2022 was the discussion of increasing levels of sophistication in data collection—some might call it “strip mining”—and repackaging that data for other uses, i.e., revenue generation. From the contact center […]

January 25, 2022

Most organizations find managing mobile services and equipment to be a challenge. But without ongoing attention, the costs frequently spiral out of control. Here’s how to develop an organization’s mobile inventory and identify usage patterns, then use the data to […]

August 6, 2019

In the latest step toward developing a national spectrum policy, the National Telecommunications and Information Administration has put in motion the process for data collection on federal agencies’ spectrum use, and selected the first two bands for review: 3100-3550 MHz […]