Modern Media, Unified communications
October 24, 2022
Via: No JitterWith CCaaS in such high demand today, it’s hard to imagine the term disappearing from our communications lexicon. But should it? One key market player, NICE, believes so. “CCaaS is too constrained. Interactions is the point,” said Paul Jarman, NICE […]
Modern Media, Unified communications
May 19, 2022
Via: No JitterNICE Interactions 2022 is set to take place from May 24-25, and by the contact center providers’ estimates — it’s going to be the biggest one yet. Last year, NICE reported over 20,000 attendees at Interactions 21, and it has […]
Modern Media, Unified communications
May 18, 2022
Via: No JitterTo imagine truly “friction-free” customer experiences (CX), think about the delight and awe we have while watching athletes perform amazing feats, defying gravity, and breaking new records for speed and precision. They make it look effortless. Now, imagine speed and […]
April 27, 2022
Via: No JitterDelivering frictionless customer journeys today is more complex than ever. Friction happens when customers can’t find answers, don’t get their needs met quickly on your website, when they get transferred between departments, or have to repeat information. A frictionless journey […]
Modern Media, Unified communications
October 12, 2021
Via: No JitterFour years ago, I took proverbial pen to paper to describe NICE and inContact’s vision for their recently combined entity, the CXone platform. CXone would ultimately combine cloud omnichannel routing, workforce optimization (WFO), analytics, and artificial intelligence (AI) from the […]
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