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Tag: CXi


Modern Media, Unified communications

Putting the CX Focus on the Self-Service Interaction

October 24, 2022

Via: No Jitter

With CCaaS in such high demand today, it’s hard to imagine the term disappearing from our communications lexicon. But should it? One key market player, NICE, believes so. “CCaaS is too constrained. Interactions is the point,” said Paul Jarman, NICE […]


Modern Media, Unified communications

What to Expect at NICE’s Interactions Live 2022 Event

May 19, 2022

Via: No Jitter

NICE Interactions 2022 is set to take place from May 24-25, and by the contact center providers’ estimates — it’s going to be the biggest one yet. Last year, NICE reported over 20,000 attendees at Interactions 21, and it has […]


Modern Media, Unified communications

Deliver Frictionless CX for Today’s On-the-Go Consumers

May 18, 2022

Via: No Jitter

To imagine truly “friction-free” customer experiences (CX), think about the delight and awe we have while watching athletes perform amazing feats, defying gravity, and breaking new records for speed and precision. They make it look effortless. Now, imagine speed and […]


Modern Media, Radio and television

Connecting Digital Experiences for Frictionless Customer Journeys

April 27, 2022

Via: No Jitter

Delivering frictionless customer journeys today is more complex than ever. Friction happens when customers can’t find answers, don’t get their needs met quickly on your website, when they get transferred between departments, or have to repeat information. A frictionless journey […]


Modern Media, Unified communications

Beyond CCaaS + WFO to CXi

October 12, 2021

Via: No Jitter

Four years ago, I took proverbial pen to paper to describe NICE and inContact’s vision for their recently combined entity, the CXone platform. CXone would ultimately combine cloud omnichannel routing, workforce optimization (WFO), analytics, and artificial intelligence (AI) from the […]