Tag: customer care

Networks & Systems

Is It Time to Do Away With the Agent Title?

June 1, 2021

Via: No Jitter

Here are a few truths to consider about the role of a call center agent: It’s a thankless, often entry-level, and micro-managed position, characterized by high turnover and burnout. Rather than being seen as an extension of marketing or sales, […]

Modern Media, Unified communications

Tales of the Contact Center

May 21, 2021

Via: No Jitter

The concept of shadow IT is familiar to everyone within enterprise organizations charged with maintaining consistent, compliant, functional technology systems to support the business. But one area where we haven’t tended to hear as much about shadow IT is in […]


T-Mobile US focus on customer care could create 5,600 new jobs post-Sprint merger

February 1, 2019

Via: RCR Wireless News

In August last year T-Mobile US launched “Team of Experts,” its answer to the ubiquitous complaints about poor customer care from telecom companies. Now the operator, looking to win approval from lawmakers for its merger with Sprint, says the combined […]