June 1, 2021
Via: No JitterHere are a few truths to consider about the role of a call center agent: It’s a thankless, often entry-level, and micro-managed position, characterized by high turnover and burnout. Rather than being seen as an extension of marketing or sales, […]
Modern Media, Unified communications
May 21, 2021
Via: No JitterThe concept of shadow IT is familiar to everyone within enterprise organizations charged with maintaining consistent, compliant, functional technology systems to support the business. But one area where we haven’t tended to hear as much about shadow IT is in […]
February 1, 2019
Via: RCR Wireless NewsIn August last year T-Mobile US launched “Team of Experts,” its answer to the ubiquitous complaints about poor customer care from telecom companies. Now the operator, looking to win approval from lawmakers for its merger with Sprint, says the combined […]
April 12, 2024
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