Top

Tag: CSAT


Modern Media, Unified communications

CX Outlook and Predictions for 2023

January 3, 2023

Via: No Jitter

Business leaders are wise to the importance of customer satisfaction, and it shows in their 2023 spending plans. More companies plan to increase their spending on customer engagement technologies than any other technology segment measured in Metrigy’s 2023 Technology Spending […]


Modern Media, Unified communications

Boost Customer Engagement By Using Analytics

November 9, 2022

Via: No Jitter

Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics and No Jitter contributor, recently spoke with Abby Monaco, senior product marketing manager, NICE CXone, during a NICE Talk titled “How to Surprise Your Customers: Analytics in the World of Digital Engagement” […]


Modern Media, Unified communications

Centralizing Info: SMBs Master UCaaS to Outwit Competitors

July 11, 2022

Via: No Jitter

Information—it’s great when you have it, but a headache when it’s unsearchable within your organization. It can be particularly frustrating when this data is unsearchable because your phone system is separate from other communications. Now, notes from a call on […]


Modern Media, Unified communications

Dialpad Launches Ai CSAT for Customer Intelligence

June 14, 2022

Via: No Jitter

On June 7, Dialpad launched Ai CSAT, a real-time, predictive engine for customer satisfaction (CSAT), as part of its broader Customer Intelligence offering. Made generally available earlier this year, Dialpad announced the solution on June 7, 2022. With artificial intelligence […]


Modern Media, Unified communications

Customer Engagement Dominates EC 2022 Innovation Showcase

March 22, 2022

Via: No Jitter

Every year, the Enterprise Connect Innovation Showcase introduces attendees to new companies that offer cutting-edge solutions in a specific technology area. For this showcase, the first in-person one since 2019, this year’s technological theme was customer engagement — and it […]


Modern Media, Unified communications

Future of Work: What It Means for the Contact Center

June 15, 2021

Via: No Jitter

The future of work as a business theme has been around for several years but came to prominence during the pandemic. As early as September 2020, Nicole Herskowitz, general manager for Microsoft Teams, authored the No Jitter post, “Reimagining Future […]


Modern Media, Unified communications

Meet the Modern Contact Center for Travel and Hospitality

April 13, 2021

Via: No Jitter

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the […]