Tag: Cloud CX platform

Modern Media, Unified communications

Genesys Receives FedRAMP In Process Designation, Mitel Releases Handset Devices

April 22, 2022

Via: No Jitter

Welcome to the Friday, April 22, 2022, edition of the No Jitter Roll. In this edition, we share news on a contact center FedRAMP designation, three new handset phone devices, an update to a speech recognition service, and a portal […]

Networks & Systems

Genesys, NICE Continue AI Push for Improved CX

August 12, 2021

Via: No Jitter

The AI revolution in the contact center has been well underway for some time, and as apparent by a pair of announcements this week from Genesys and separately NICE, it’s not slowing down any time soon. And for contact centers, […]