Tag: Cisco

March 26, 2024

As part of its Enterprise Connect 2024 (EC24) activities, Cisco announced several new devices that can aid companies in their quest to get people back in the office. The company also released the findings of a recent hybrid work study. […]

March 1, 2024

The Japanese arm of Cisco has joined with Mitsui Information and KDDI Engineering, parts of trading group Mitsui Group and telecoms operator KDDI respectively, to deploy a private 5G network at the Shinwa Komaki SFiC Lab in Komaki City, in […]

February 20, 2024

Cisco recently hosted Cisco Live in Amsterdam, and as usual, the company made a lot of major announcements, many of which were covered in this post by Zeus Karavala. However, also as usual, there were many more announcements than those […]

February 6, 2024

As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]

February 6, 2024

The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and […]

February 5, 2024

RAI Amsterdam, the conference and exhibition centre in the Dutch capital, has a new private 5G network, courtesy of NTT and Cisco. The setup has been signed off in time for the Cisco Live conference at the venue this week […]

February 2, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: 8×8 enhances its UCaaS and CCaaS products with AI and other features and introduces a beta-only product […]

December 14, 2023

Cisco recently held its annual Asia-Pacific, Japan and China (APJC) version of its Cisco Live event in Melbourne, Australia. At the event, the company announced new customer experience (CX) services to support businesses in their sustainability efforts. The new services […]

November 14, 2023

During the month of October I attended three different industry/analyst conferences – Zoomtopia, NICE Industry Analyst Summit, and Cisco WebexOne. I quickly noticed several similar themes at these conferences: Contact center/CX takes center stage AI assistants, copilots, companions are here […]

November 13, 2023

Two new room systems from Cisco show how much the industry has changed in the past few years. Last month, Cisco hosted the WebexOne conference and made numerous calling, meeting, and chatting announcements. I want to focus on two new […]

November 1, 2023

Japanese telco KDDI, Cisco Systems and Fujitsu announced the recent launch of operations of a metro, regional network that combines the IP layer network and optical transmission layer network for streamlined operations. In a release, Fujitsu explained that the metro […]

October 27, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: the major news out of WebexOne, which included the Webex’s pervasive AI strategy and new contact center […]

October 26, 2023

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also two new tiers called Customer Experience (CX) Basic and CX Essentials. Prior to this announcement, […]

October 26, 2023

At the WebexOne event in Anaheim, CA, Cisco shared an AI strategy centered on the three pillars it has discussed for a while:reimagining work, building the best collaboration suite, and building the best device portfolio. With hybrid work, meetings will […]

October 25, 2023

Today at WebexOne, Cisco announced several components of its AI strategy – Webex AI Assistant, Real-Time Media Models (RMMs) and the Webex AI Codec – which the company will be making “pervasive” across its portfolio. No Jitter spoke with Javed […]

August 29, 2023

Companies have a number of different options when it comes to choosing a contact center platform. Metrigy’s global Customer Experience MetriCast 2023 market size and forecast study, conducted with 1,695 companies, finds that 32% of companies using a contact center […]

August 28, 2023

In a bid to foster local innovation and boost economic growth, Cisco has opened its first EDGE Center in Lagos, Nigeria. The new center will function as an incubator for small, medium, and micro enterprises (SMMEs) by offering advanced Cisco […]

August 11, 2023

A few interesting items to round out the week: EdgeCore has some big plans for Reno, Nevada. They have begun construction on a campus there with an eventual capacity of 1.5M square feet of space and 216MW of critical IT […]

July 31, 2023

Cisco and Qwilt today announced that they are working with Fastweb, one of Italy’s leading telecommunications operators, to bring their joint Content Delivery Network (CDN) solution, based on Open Caching, to the Italian market. The new solution will enable Fastweb […]

July 20, 2023

The ritual of logging on to a meeting with remote participants – whether over the phone or over a video conferencing platform – can be fraught with technical difficulties that frustrate the participants and eat up the time allotted for […]