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Tag: chatbot


Modern Media, Unified communications

A Tale of Two Chats: Persistent Chat Outweighs the Chatbot

August 16, 2022

Via: No Jitter

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season […]


Networks & Systems

No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm

April 7, 2022

Via: No Jitter

Welcome to the latest edition of the No Jitter Roll. In this edition, we recap Crestron’s new software aimed at on-premises automation and administration of room configurations, plus we check out Cyara’s new chatbot buy. Crestron Debuts Room Control Software […]


Modern Media, Unified communications

Tell Us: What’s in Your WFO Strategy?

April 23, 2021

Via: No Jitter

In 2014, when ICMI first investigated contact center workforce optimization (WFO), we defined it as the “many processes and tools that are used for assessment and improvement of the agent and organization” in service of the customer experience. Nearly half […]


Internet, Modern Media

Understanding Avaya’s Chatbot Socialization Technology

February 23, 2021

Via: No Jitter

In January, Avaya announced a patent for chatbot socialization technology, which may have major implications for the UC and other industries. In the patent press release, Avaya described the technology as “artificial intelligence to efficiently build virtual agents capable of […]


News

The False Imperative of Customer Service Automation

June 8, 2020

Via: Telecom Reseller

Automation has become the Holy Grail of the customer experience domain in contact centers. Since the rise of Interactive Voice Response (IVR) systems in the mid-1980s through to today’s chatbots, the promise of automation has always been the same: keep […]