Local area networks and wide area networks, Modern Media
February 14, 2024
Via: RCR Wireless NewsNokia is readying a new generative AI tool for Industry 4.0 environments, to go with its private 5G and industrial edge products. The solution, called MX Workmate, is billed by the Finnish vendor as the “first OT-compliant gen AI solution […]
May 15, 2023
Via: No JitterThe promise of a brighter, better tomorrow: that’s the driving factor behind technological advancements. And the promise of the OpenAI generative artificial intelligence, GPT, has a tidal wave of possibility attached to it. But with every breakthrough comes new risks […]
March 2, 2023
Via: RCR Wireless NewsThe biggest news from MWC23 in Barcelona is surprisingly not 5G. This year Mobile World Congress focused on where wireless is heading and what changes we can expect going forward. Based on the countless conversations I have been having with […]
Modern Media, Unified communications
August 16, 2022
Via: No Jitter“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season […]
April 7, 2022
Via: No JitterWelcome to the latest edition of the No Jitter Roll. In this edition, we recap Crestron’s new software aimed at on-premises automation and administration of room configurations, plus we check out Cyara’s new chatbot buy. Crestron Debuts Room Control Software […]
Modern Media, Unified communications
April 23, 2021
Via: No JitterIn 2014, when ICMI first investigated contact center workforce optimization (WFO), we defined it as the “many processes and tools that are used for assessment and improvement of the agent and organization” in service of the customer experience. Nearly half […]
February 23, 2021
Via: No JitterIn January, Avaya announced a patent for chatbot socialization technology, which may have major implications for the UC and other industries. In the patent press release, Avaya described the technology as “artificial intelligence to efficiently build virtual agents capable of […]
June 8, 2020
Via: Telecom ResellerAutomation has become the Holy Grail of the customer experience domain in contact centers. Since the rise of Interactive Voice Response (IVR) systems in the mid-1980s through to today’s chatbots, the promise of automation has always been the same: keep […]
April 12, 2024
April 10, 2024
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