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Tag: call center


Modern Media, Unified communications

Invest In Your Employees and They Will Invest In You

June 27, 2022

Via: No Jitter

The contact center AI platform Balto recently published Contact Center Attrition: What Agents Want in 2022, a report that surveyed over 2,000 contact center employees to learn what they need to feel fulfilled and successful in their roles. Out of […]


Modern Media, Unified communications

We Can Expect CCaaS to Continue to Evolve in 2022

January 27, 2022

Via: No Jitter

Contact centers aren’t new, but the pandemic and modern contact center as a service (CCaaS) providers are redefining them. It’s a highly innovative sector, and organizations of all sizes have benefited from new features and capabilities they didn’t know they […]


Modern Media, Unified communications

Subspace Solves Call Center Problems

August 25, 2021

Via: No Jitter

Subspace began in 2018 with one simple goal: to provide an Internet optimized for voice, video, and other real-time applications used by call centers. Today, 44% of workers across all industries work remotely, compared to only 17% before COVID-19. At […]


Networks & Systems

Is It Time to Do Away With the Agent Title?

June 1, 2021

Via: No Jitter

Here are a few truths to consider about the role of a call center agent: It’s a thankless, often entry-level, and micro-managed position, characterized by high turnover and burnout. Rather than being seen as an extension of marketing or sales, […]


News

Crexendo Awarded TMC 2020 Communications Solutions Product of the Year Award

July 17, 2020

Via: Telecom Reseller

PHOENIX, AZ – July 16, 2020 – Crexendo, Inc. (NASDAQ:CXDO), an award-winning premier provider of cloud communications, UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services […]


Modern Media, Unified communications

Strategize for Success in Future with Stable Call Center Outsourcing Vendors

July 16, 2020

Via: VOIP-info.org

As far as call center work is considered, stability plays a very important role. If you partner with several call center outsourcing vendors, you would compromise the integrity of the whole process as every vendor will operate differently. On the […]


Networks & Systems, News

Why Professional Call Center Support Services Are Rarer Than You Think?

June 25, 2020

Via: VOIP-info.org

Being professional for a call center agent is extremely important. There is nothing like a disciplined and polite agent. Talent takes a backseat when one talks about call center support services especially inbound call centers. It is the ability of […]


Modern Media, Unified communications

Enhancing Call Center Efficiency with AI

March 28, 2019

Via: No Jitter

Buzzword or not, artificial intelligence (AI) is shaping up to make a difference in the business communications space. With many solutions already available, the benefits are becoming more and more clear: efficient customer service, higher-quality collaboration, well-organized meetings, and more. […]


Modern Media, Unified communications

Saving the World from Call Centers

May 10, 2017

Via: No Jitter

Artificial intelligence (AI) is clearly going to play a role in communications and collaboration in the coming years. Most of the heavyweights in the tech industry are touting their AI capabilities, from the best-known example — IBM’s Watson — to […]


Modern Media, Unified communications

noHold’s AI Continues to Improve Efficiency in the Call Center

May 1, 2017

Via: Telecom Reseller

Since the launch of SICURA QuickStart, users have shared multiple ways they are using Albert (the bot created from existing documents). One use case that adds significant value to businesses is leveraging Albert in the Call Center. Recently, a globally […]