Modern Media, Unified communications
August 19, 2022
Via: No JitterWelcome to the No Jitter Roll, the regular round-up of news focused on the communications and collaboration industry. In today’s edition, we have a round-up of contact center (CCaaS) announcements related to virtual agent creation, agent guidance tools, and a […]
Modern Media, Unified communications
June 27, 2022
Via: No JitterThe contact center AI platform Balto recently published Contact Center Attrition: What Agents Want in 2022, a report that surveyed over 2,000 contact center employees to learn what they need to feel fulfilled and successful in their roles. Out of […]
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