Tag: authentication

Modern Media, Unified communications

Invest in Authentication: Protect Your Contact Center and CX

May 13, 2022

Via: No Jitter

Security solutions vendor Pindrop last month released its 2022 Voice Intelligent and Security Report. According to Pindrop’s controlled study, 42% of customers are satisfied with the identification process required to access accounts via phone call with customer service, while 52% […]

Modern Media, Unified communications

BaaS: Cloud From the Outside In

April 25, 2022

Via: No Jitter

Almost every enterprise uses the cloud these days, and most of that use comes from cloud-based front-end portals designed to provide web or app access to legacy core-business applications. The applications are there already, and the goal is to make […]

Modern Media, Unified communications

Customer Engagement Dominates EC 2022 Innovation Showcase

March 22, 2022

Via: No Jitter

Every year, the Enterprise Connect Innovation Showcase introduces attendees to new companies that offer cutting-edge solutions in a specific technology area. For this showcase, the first in-person one since 2019, this year’s technological theme was customer engagement — and it […]

Editorial, Unified communications

Smartphone fingerprint scanners – are they a trap?

March 9, 2016

Via: Russel Edwards

The use of handprints in authentication dates back to 1858 when Sir William Herschel, Chief Magistrate, introduced the identification via handprint for his civil service employees in India. It took about 4o years for a fingerprint scientific classification system to […]