Tag: artificial intelligence

March 12, 2024

One of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]

March 1, 2024

I know the show is over but I’m leaving the dateline on because, of course, I’m still here. Mobile World Congress was good; so good, in fact, it’ll take me a few months and a couple of off-schedule visits to […]

February 12, 2024

For a glimpse at the future of enterprise video technologies, it can be a good idea to watch the journey of software engineers like Huipin Zhang. For years, Zhang has worked on the frontiers of video collaboration in the enterprise. […]

January 18, 2024

Businesses have experienced persistent attacks on their IT infrastructure in 2023 and it looks like that trend will continue in 2024. According to Cisco, crypto mining, phishing, ransomware, trojans, and command and control were the leading attack types in 2023. […]

January 10, 2024

While business priorities ebb and flow year over year, improving customer experience (CX) comes up again year after year. Through a pandemic, social changes, climate issues, and more, CX initiatives seem to bubble to the top of every IT leader’s […]

January 4, 2024

German enterprise group-comms software provider TeamViewer, which has featured prominently in remote collaboration and augmented reality (AR) use cases for early private cellular network deployments, has invested a “low double-digit million” euro sum into two separate Industry 4.0 solution providers: […]

January 2, 2024

With all the hype around artificial intelligence over the past few years, you’d think we would be tired of AI and moving on to the next big thing in customer experience (CX) by now. However, per our sneak peek at […]

January 2, 2024

It’s been an interesting 12 months for the telecommunications industry. From the rise of generative artificial intelligence (AI) to ongoing macroeconomic instability, telcos have had to take a hard look at their business models and shift their strategies. Traditionally, revenue […]

December 29, 2023

In today’s interconnected digital landscape, cybersecurity threats continue to evolve at an alarming rate. One such threat that keeps security professionals awake at night is the rise of AI-powered DDoS attacks. These attacks combine the destructive power of distributed denial-of-service […]

December 5, 2023

Microsoft’s flagship conference Ignite is worth paying attention to because the announcements at Ignite shape product roadmaps for the upcoming years; as such, analyzing the foundational Ignite announcements provides insight into how Microsoft Teams is likely to evolve. In conjunction […]

November 20, 2023

I was impressed the first time I saw Microsoft Copilot. It was during the Microsoft keynote at Enterprise Connect last March. Microsoft showed a fairly intuitive assistant that made things like meetings easier to manage and even miss. I was […]

November 3, 2023

The current incarnation of AI is the biggest tech breakthrough since the Internet. So far, we’ve only seen the tip of the iceberg. Big data and expanded computing power have paved the way for a new artificial intelligence (AI) whose […]

November 2, 2023

It’s hard to go anywhere and not hear people talking about their fears about what widespread deployment of artificial intelligence may mean, not just to the economy, but to our lives. Are we about to be taken over by machines […]

November 1, 2023

On November 1, 2023, Microsoft 365 Copilot became generally available to enterprise customers. Copilot works within the Microsoft 365 apps and content in Microsoft Graph, such as emails, chats, and documents that users are permitted to access. It uses generative […]

October 19, 2023

Vislink Technologies, Inc. (NASDAQ: VISL) announces the expansion of its distribution footprint by naming JB&A as its primary distribution partner for the domestic U.S. market. Vislink is an international leader in the capture, delivery and management of high-quality, live video […]

October 16, 2023

This year, NICE held its annual Industry Analyst Summit in Peru, near one of the seven new wonders of the world, the Inca citadel Machu Picchu. I thought one of the new wonders of the world was a fitting backdrop […]

October 10, 2023

The widespread interest in generative artificial intelligence (AI) has created a renewed focus on the power of AI to solve for business challenges, especially for customer service. Generative AI is a type of AI that can create new content and […]

October 4, 2023

As most of us know by now, contact centers and customer experience (CX) have become the cool kids on the block –many unified communications (UC) vendors have either pivoted to focus more on their contact center offerings or have been […]

September 28, 2023

Unified Communications (UC) was a nice label for the mashup of voice and data networks, but for most organizations the move to UC was driven by a desire to reduce audio conferencing costs. This is what drove many business cases […]

September 28, 2023

Artificial Intelligence (AI) and Machine Learning (ML) are driving remarkable improvements across various industries, and telecommunications is no exception. With the increasing demand for high-speed data and better network connectivity, refining its performance is imperative for telecom service providers. This […]