Tag: Amazon

August 12, 2021

Lock-ins began for most of us in the Spring of 2020. Pandemics have occurred before, but there hasn’t been anything like this in my lifetime. As COVID-19 infected the world, we dealt with everything from losing loved ones to disruptions […]

June 24, 2021

For decades, enterprise communications have been an esoteric industry. Companies like Avaya, Ericsson, and Nortel became giants with highly specialized technologies for communications. Over the past decade or so, the industry has moved toward more mainstream information technologies. As a […]

June 2, 2021

Historically, and especially when there are unanticipated events, contact center managers have struggled to work with agility and avoid customer experience issues. For example, if proper precautions aren’t in place, unexpected increases in contact volume can cause long wait times […]

May 17, 2021

Jeff Shah, VP of customer care at The New York Times, spoke last week during the keynote address at the AWS Summit Online, designed for developers and IT professionals looking to learn how to build and innovate at scale using […]

April 22, 2021

Historically, organizations have viewed contact centers as cost centers, a necessary channel for customer support. However, many are now finding that by evolving their contact centers into multichannel platforms they can actually drive sales and customer loyalty. This also allows […]

October 30, 2020

Driven in part by digital transformations related to Covid-19, Amazon Web Services reported $11.6 billion in Q3 revenue, which was an increase of almost 29% from the same quarter a year ago. While parent company Amazon posted solid Q3 numbers […]

October 21, 2020

Last week with the launch of the iPhone 12 line up, Verizon turned on nationwide 5G and is continuing to deploy its millimeter wave spectrum in urban cores, stadiums and other high-traffic areas. The operator has also recently invested in […]

May 8, 2020

The brass knuckles are out in the dust up between Microsoft and Amazon Web Services over the $10 billion JEDI contract. This week Amazon Web Services fired off another volley by filing a second, concurrent bid protest with the U.S. […]

August 21, 2019

Warning: totally speculative “what-if” post…. Almost everyone assumes that MEC-type edge-computing will be *inside* 5G or converged fixed-mobile infrastructure. The idea is that telcos will host servers deep in their networks, for low-latency 5G NR radio, coupled to micro-datacentres a […]

October 5, 2018

Service providers can bring value, such as analytics, 5G and edge compute, to customers that hyperscale companies can’t deliver, according to F5 Networks’ James Feger. During an interview last week in Denver at Light Reading’s NFV and SDN conference, Feger […]

June 1, 2018

Due to its decentralized nature, blockchain could pose a threat to internet giants Facebook, Amazon, Netflix and Google (FANG), according to a report. Oppenheimer analyst Tim Horan said in a report to clients that the rise of blockchain technology would […]

March 31, 2017

With predictions of billions of new devices that will have wireless connectivity over the coming years, the “Internet of Things” is expected to have a major influence on multiple verticals and consumers’ everyday lives. And it turns out that already, […]

August 17, 2016

There is a silent struggle brewing within today’s media environment. Streaming media user and device numbers are growing, and content providers are creating more exclusive and original content. As this shift occurs, consumers are paying more attention to the quality […]