Tag: Amazon

April 27, 2023

Pixalate, the market-leading fraud protection, privacy, and compliance analytics platform for Connected TV (CTV) and Mobile Advertising, today released the Q1 2023 Invalid Traffic Benchmarks Report, a comprehensive examination of the global state of IVT and ad fraud in Q1 […]

April 24, 2023

Amazon Web Services (AWS) is diving deeper into generative artificial intelligence (AI) software development with the launch of several new products. The goal is to make generative AI more accessible and affordable to a broader audience, by giving developers the […]

April 14, 2023

Generative AI was the hottest buzzword going into Enterprise Connect last month, and now that we’re on the other side of the big event, it seems clear to me that the AI hype is, for the most part, justified. AI—generative […]

March 30, 2023

Amazon executive Dilip Kumar used his keynote appearance at Enterprise Connect 2023 to unveil Amazon Chime SDK call analytics, which lets app builders add call analytics to real-time voice, video and messaging data, all powered by machine learning. “Speaker search, […]

January 30, 2023

Greetings from Louisiana, Texas, Kansas, Missouri, and Florida (Ft. Lauderdale, the location of this year’s MetroConnect conference, is pictured). It’s been a full week of Telco Top Five earnings, and we will devote most of this Brief to results analysis. […]

January 20, 2023

Google is the latest technology giant to announce mass layoffs amid ongoing economic challenges hitting the sector. CEO Sundar Pichai sent an email to the company’s staff Friday indicating that jobs cuts will begin immediately in the U.S., with other […]

December 1, 2022

Since Amazon Web Services launched its contact center solution, Amazon Connect, in March 2017, the company’s annual conference, AWS re:Invent, has been an opportunity to include new Amazon Connect feature and capabilities announcements in its product news roll-outs. In a […]

November 29, 2022

It’s the week after Thanksgiving in the U.S., which means we now head to Las Vegas for the annual Amazon Web Services (AWS) Re:Invent show. This event is the company’s largest conference and is typically filled with news of product […]

November 29, 2022

Credera, a global boutique consulting firm focused on strategy, transformation, data, and technology, today announced support for the AWS for Advertising and Marketing initiative from Amazon Web Services (AWS) to accelerate advertising and marketing transformation. AWS for Advertising & Marketing […]

October 31, 2022

U.S. tower firm American Tower is seeking a 180-day authorization from the Federal Communications Commission to allow the use of an Airspan radio identified as AirVelocity 1901 as part of an experimental project in which ATC is currently working with […]

September 6, 2022

Labor Day weekend greetings from the Midwest. Since there was not a particularly attractive opening picture (most this week were of competitor’s sloppy hole digging), we are including a wonderful shot of a hot air balloon from our Colorado trip […]

July 13, 2022

Amazon Web Services (AWS) announced this week the general availability of Cloud WAN, its managed wide area network (WAN) service. AWS Cloud WAN connects on-prem data centers, branch offices and cloud resources together on AWS’ global backbone, providing centralized private […]

June 30, 2022

Nordic operator Tele2 announced a collaboration with Amazon Web Services (AWS) to enhance the cloud services and cloud management portfolio that it offers to its customers, the former said in a release. Under the terms of the deal, Tele2 will […]

November 3, 2021

Constituents, citizens, students, patients, and customers expect convenient interaction when engaging with government, education, healthcare, or nonprofit organizations. Contact centers are the first touchpoint for many who reach out to a public sector organization for services. Organizations are increasingly adopting […]

October 7, 2021

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect, our easy-to-use omnichannel cloud contact center. Now, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, […]

August 12, 2021

Lock-ins began for most of us in the Spring of 2020. Pandemics have occurred before, but there hasn’t been anything like this in my lifetime. As COVID-19 infected the world, we dealt with everything from losing loved ones to disruptions […]

June 24, 2021

For decades, enterprise communications have been an esoteric industry. Companies like Avaya, Ericsson, and Nortel became giants with highly specialized technologies for communications. Over the past decade or so, the industry has moved toward more mainstream information technologies. As a […]

June 2, 2021

Historically, and especially when there are unanticipated events, contact center managers have struggled to work with agility and avoid customer experience issues. For example, if proper precautions aren’t in place, unexpected increases in contact volume can cause long wait times […]

May 17, 2021

Jeff Shah, VP of customer care at The New York Times, spoke last week during the keynote address at the AWS Summit Online, designed for developers and IT professionals looking to learn how to build and innovate at scale using […]

April 22, 2021

Historically, organizations have viewed contact centers as cost centers, a necessary channel for customer support. However, many are now finding that by evolving their contact centers into multichannel platforms they can actually drive sales and customer loyalty. This also allows […]