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Quality Management: Optimizing the Customer Experience

December 5, 2018

Via: No Jitter

A customer’s main point of contact with an organization is often through a contact center interaction. This means that your agents are the frontline of the company — acting as the face and voice of the organization, interacting with more […]

Tag: AGENT SKILLS

Quality Management: Optimizing the Customer Experience

Latest Publications

Private cellular IoT to reach 108m factory connections by 2030

‘We’re growing the right way’: AT&T’s Q1 delivers solid mobile, fiber numbers

Lynk lands US government contract for sat-to-cell service

Tag: AGENT SKILLS

Quality Management: Optimizing the Customer Experience

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Latest Publications

Private cellular IoT to reach 108m factory connections by 2030

‘We’re growing the right way’: AT&T’s Q1 delivers solid mobile, fiber numbers

Lynk lands US government contract for sat-to-cell service