Negotiating contracts isn’t my idea of fun, but it’s necessary for clarity, peace of mind, and legal protection for both parties. That’s because contract proposals from vendors are always written by the vendor’s legal department and designed to include legal and revenue protection.
The nature of services differs widely among providers, with some being subject to tariffs, and some carriers relentlessly stubborn, it’s nearly impossible to have a standard telecom agreement. Instead, I recommend working from the telecom provider’s form to negotiate an agreement that is acceptable to both parties. In today’s world, telecom bleeds into software-as-a-service (SaaS), software, support, maintenance, and many vendors besides carriers, so I find these general rules to be handy.
