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FCC proposes penalty against Verizon for telecom accessibility rule violation

July 11, 2022

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Last week, The Federal Communications Commission’s (FCC) Enforcement Bureau proposed slapping Verizon with $100,000 fine for reportedly failing to provide the Bureau with critical information related to customer accusations the carrier’s Premium Visual Voicemail service, which transcribes the first 45 seconds of voicemail messages into text, was inaccessible to individuals with disabilities, and therefore, violated the FCC’s telecom accessibility rules.

According to the filing, a customer with disabilities filed an informal complaint with the Commission’s Enforcement Bureau in 2021, indicating that this feature was inaccessible, and therefore, violated section 255 of the FCC Communications Act. Section 255 requires equipment manufacturers and service providers to “make their products and services accessible to people with disabilities, if such access is readily achievable.”

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