This Industry Viewpoint was contributed by Jamie Gibson, VP of Technology, Ribbon Communications
Robocalling is no small problem. These nuisance calls are the major source of consumer complaints, with some estimates suggesting that more than 22 billion robocalls have been made in 2021 alone – and we’re only halfway through the year.
June 30 marked the deadline for voice service providers to file documentation informing the Federal Communications Commission (FCC) of their robocall mitigation efforts. The FCC’s mandate requires that all voice service providers respond to traceback requests, take steps to mitigate known illegal traffic, and take affirmative, effective measures to prevent originating illegal calls. In the June 30 filing, providers had to certify that they had implemented STIR/SHAKEN or another robocall mitigation program in the FCC Robocall Mitigation Database.