With the inauguration of the Electronic Communications Act on November 10, 2024, Poland marked a significant shift from its Telecommunications Act of 2004, aligning the nation’s telecom laws with the European Electronic Communications Code. This new legislation brings a suite of changes aimed at amplifying consumer protection in the telecom sector, offering a more balanced and transparent market environment.
A key highlight of the Act is the requirement for telecom providers to notify consumers at least 30 days before their contracts expire, allowing consumers more time to make informed decisions about renewals or cancellations. This increased transparency is paired with simplified processes for canceling contracts, thus reducing the bureaucratic burden on consumers. Additionally, consumers are now empowered by an innovative comparison tool, designed to aid them in making better choices between different service providers and plans effectively and efficiently.
Another notable consumer-friendly measure is the provision that allows consumers to request refunds for unused prepaid balances, ensuring they get value from their investments. The Act also enforces stricter regulations on operators to foster a competitive market, encouraging the adoption and expansion of fiber-optic networks, which promise faster and more reliable internet services. In an environmentally conscious move, the Act introduces a unified charging port requirement aimed at reducing electronic waste by standardizing the charging ports across different devices.
In conclusion, the Electronic Communications Act has paved the way for a more competitive and consumer-centric telecommunications market in Poland. By focusing on transparency, simplification of processes, and environmental sustainability, the Act is designed to not only protect but also empower consumers, leading to a healthier and more robust telecom landscape.
