Conversational AI vendor Uniphore today announced the acquisition of Jacada, a well-established process optimization company for contact centers that has recently ventured into the area of low code/no code for contact center automation. It did not disclose financial terms or other details, other than to say that Jacada’s team, intellectual property, and products will become part of Uniphore after close.
Automating contact center tasks has become critical in an era in which customer experience has become the top brand differentiator. Consumers have lots of options today and few have the time or patience to sit on hold waiting for an agent to find information that most people expect them to have at their fingertips.
